Refund policy
Return and Refund Policy
Last Updated: 24-06-2026
At Trendy Buzz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully before initiating a return request.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 7 days of delivery.
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, accessories, and documentation.
- Not be damaged due to misuse, improper handling, or normal wear and tear.
We reserve the right to reject returns that do not meet these requirements.
2. Return Timeframe
Customers must submit a return request within 7 days from the date of delivery.
Return requests submitted after this period may not be eligible for approval.
To initiate a return, please contact us at:
Email: nagratrading17@gmail.com
Please include:
- Order number
- Product name
- Reason for return
- Photos (if applicable)
3. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method used during purchase.
Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.
4. Exchange Policy
We offer exchanges for:
- Defective products
- Damaged products
- Incorrect items received
Exchange requests must be submitted within 7 days of delivery.
Availability of replacement items depends on stock availability.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos of the product
- Photos of the packaging (if applicable)
After verification, we may offer:
- A replacement product
- An exchange
- A full refund
6. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Personalized or custom-made products
- Gift cards
- Digital products or downloadable content
- Perishable goods
- Opened hygiene or personal care products
- Clearance or final-sale items
- Products marked as non-returnable on the product page
7. Return Shipping Costs
Customer-Initiated Returns
If the return is due to a change of mind, incorrect selection, or any reason not caused by our error, the customer will be responsible for return shipping costs.
Store Error or Defective Product
If the return is due to:
- A damaged product
- A defective product
- An incorrect item sent by us
Trendy Buzz will cover the return shipping costs.
8. Order Cancellations
Orders may be canceled before shipment by contacting us as soon as possible.
Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to the return process outlined in this policy.
9. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your payment provider or bank.
- Contact us if the issue persists.
10. Contact Us
For return, exchange, or refund inquiries, please contact:
TRENDY BUZZ
Email: nagratrading17@gmail.com
Response Time: Within 5–7 business days